Privacy Policy

Welcome to new.portalkarircirebon.com (referred to as “we,” “us,” or “our”). We understand that your privacy is of paramount importance, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, process, store, and disclose your information when you visit and interact with our website, https://new.portalkarircirebon.com/, which specializes in home exterior services and solutions.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms herein, please do not access or use our services.

1. Introduction and Scope of this Policy

This Privacy Policy applies to all information we collect through our website, new.portalkarircirebon.com, any related services, content, features, or applications we offer. It details our practices concerning the collection, use, and disclosure of your personal data. Our goal is to provide exceptional home exterior services, and in doing so, we sometimes require information from you. This policy clarifies what information we collect, why we collect it, how we use it, with whom we share it, and how we protect it, as well as outlining your rights regarding your personal data.

We are committed to maintaining the confidentiality, integrity, and security of your personal information. We regularly review our data practices and update this policy as necessary to reflect changes in technology, legal requirements, and our business operations.

2. Information We Collect

We collect various types of information to provide and improve our services, offering you a tailored and efficient experience. This information can be categorized as follows:

2.1. Personal Information (Voluntarily Provided by You):
This category includes data that can identify you as an individual. You provide this information directly when you interact with our website, such as when you:

  • Request a Quote or Consultation:
    • Full Name
    • Email Address
    • Phone Number
    • Physical Address (including street, city, postal code) – essential for understanding service area and conducting on-site assessments for home exterior projects.
    • Details of your home exterior project (e.g., type of service desired such as roofing, siding, windows, painting; preferred materials; desired timeframe; budget range; specific issues or concerns).
    • Photos or videos of your current home exterior or desired style (if uploaded).
  • Contact Us:
    • Name
    • Email Address
    • Phone Number
    • Any other information you choose to include in your message or inquiry.
  • Create an Account (if applicable):
    • Username and Password
    • Profile details you choose to provide.
  • Subscribe to Newsletters or Marketing Communications:
    • Email Address
    • Name (optional)
    • Preferences for content type.
  • Participate in Surveys, Contests, or Promotions:
    • Information requested specific to the activity, which may include demographic data.
  • Provide Feedback or Reviews:
    • Your name (or a pseudonym if preferred)
    • Your comments and ratings.

2.2. Non-Personal Information (Automatically Collected):
This information does not directly identify you but provides insights into your browsing behavior and device. We collect this automatically as you navigate and interact with our website:

  • Usage Data:
    • IP Address: A number assigned to your computer or network, used for server diagnostics, understanding geographical distribution of users (non-specific), and security.
    • Browser Type and Version: Chrome, Firefox, Safari, Edge, etc., and their specific versions.
    • Operating System: Windows, macOS, Android, iOS, etc.
    • Referring/Exit Pages: The URL you came from before landing on our site and the URL you go to after leaving.
    • Pages Visited: The specific pages you view on our site.
    • Time Spent on Pages: How long you remain on each page.
    • Clickstream Data: The sequence of pages viewed, links clicked, and features used.
    • Date and Time of Visit: When you access our services.
    • Interaction Data: How you interact with forms, embedded content, and other elements on our site.
  • Device Information:
    • Device Type: Desktop, mobile phone, tablet.
    • Unique Device Identifiers: For mobile devices, if applicable.
    • Screen Resolution.
  • Location Data (General):
    • Derived from your IP address, this provides generalized geographical information (e.g., city, country), which helps us serve regionally relevant content and understand our service reach without identifying your precise location.

3. How We Collect Your Information

We employ various methods to collect the information outlined above:

  • Directly from You: When you fill out forms on our website (e.g., quote request forms, contact forms, newsletter sign-ups), communicate with us via email or phone, or interact with our sales and customer service teams.
  • Automated Technologies or Interactions: As you navigate and interact with our website, we automatically collect Usage Data and Device Information using technologies such as cookies, web beacons, pixel tags, server logs, and other similar tracking mechanisms.
  • From Third Parties: We may receive information about you from third-party services, such as analytics providers (e.g., Google Analytics), advertising networks (e.g., Google Ads, Facebook Pixel), and social media platforms (if you interact with our social media presence). This information is generally aggregated and anonymized but can sometimes be linked to your other data if you have provided consent.

4. How We Use Your Information

The information we collect serves various purposes, primarily aimed at providing our home exterior services effectively and improving your experience:

4.1. To Provide and Manage Our Services:

  • Responding to Your Inquiries: Addressing your questions, comments, and requests.
  • Processing Quote Requests: Using your project details and address to generate accurate estimates, assess feasibility, and schedule on-site consultations.
  • Scheduling and Project Management: Coordinating appointments, managing project timelines, and communicating updates regarding your home exterior project.
  • Account Management: Creating and maintaining any user accounts you may establish with us.
  • Customer Support: Providing assistance and resolving issues.

4.2. To Improve and Personalize Your Experience:

  • Website Optimization: Analyzing Usage Data to understand how our website is used, identify areas for improvement, and enhance functionality and user flow.
  • Content Personalization: Tailoring the content, services, and advertising you see based on your interests, past interactions, and preferences for home exterior styles or materials.
  • Service Development: Developing new features, products, and services based on user feedback and analytical insights.

4.3. For Communication and Marketing:

  • Sending Service-Related Communications: Providing updates about your quotes, appointments, or ongoing projects.
  • Marketing and Promotional Communications: Sending newsletters, special offers, promotions, and information about new home exterior services or products that may interest you, strictly with your consent where required.
  • Surveys and Feedback: Soliciting your opinions to help us enhance our services.

4.4. For Security and Legal Compliance:

  • Fraud Prevention and Security: Detecting, preventing, and addressing fraud, abuse, and other malicious activities, and maintaining the security of our website and services.
  • Legal Obligations: Complying with applicable laws, regulations, legal processes, and governmental requests.
  • Enforcing Our Terms: Upholding our Terms of Service and other agreements.
  • Protecting Rights: Protecting the rights, property, or safety of new.portalkarircirebon.com, our users, or the public.

4.5. For Business Operations:

  • Internal Analytics: Performing data analysis, audits, and research to improve our business operations and service delivery.
  • Record Keeping: Maintaining accurate records for administrative, financial, and legal purposes.

5. How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in limited circumstances and for specific purposes, as described below:

  • Service Providers: We engage trusted third-party companies and individuals to perform services on our behalf and assist us in operating our website and delivering our home exterior services. These may include:
    • Hosting providers: To store and manage our website data.
    • Analytics providers (e.g., Google Analytics): To help us understand how users interact with our website and improve its performance.
    • CRM (Customer Relationship Management) systems: To manage customer interactions, track quote requests, and streamline communication.
    • Email marketing platforms: To send newsletters and promotional communications (with your consent).
    • Payment processing services: If we integrate online payment options for deposits or services.
    • Advertising partners: To manage targeted advertising campaigns (e.g., Google Ads, social media ads).
    • IT and system administration services: For technical support and infrastructure maintenance.
      These service providers are contractually obligated to protect your information and are only authorized to use it for the specific purposes specified by us.
  • Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor in interest. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
  • Legal Requirements and Law Enforcement: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
    • Comply with a legal obligation (e.g., subpoena, court order).
    • Protect and defend the rights or property of new.portalkarircirebon.com.
    • Prevent or investigate possible wrongdoing in connection with the Service.
    • Protect the personal safety of users of the Service or the public.
    • Protect against legal liability.
  • With Your Consent: We may share or disclose your information at your direction or with your explicit consent, such as when you agree to be featured in a testimonial or case study.
  • Aggregated and Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for various purposes, including analytics, research, and marketing, without restrictions.

6. Cookies and Other Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze website usage, and support our marketing efforts.

  • Cookies: Small data files placed on your device (computer, tablet, smartphone) when you visit a website. Cookies help websites remember information about your visit, like your language preference, country, and other settings. They can also provide a more personalized experience, help analyze site traffic, and assist in advertising.
    • Essential Cookies: Necessary for the website to function correctly (e.g., enabling navigation, accessing secure areas). Without these, the website may not operate as intended.
    • Performance/Analytics Cookies: Collect information about how visitors use a website, such as which pages are visited most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. We use them to improve how our website works.
    • Functionality Cookies: Allow the website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customize.
    • Advertising/Targeting Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission.
  • Web Beacons/Pixel Tags: Small graphic images (also known as “pixel tags” or “clear GIFs”) that may be included on our Services or in our emails. They help us to understand whether messages have been opened, links clicked, and website usage.
  • Local Storage: Web browsers and applications may also use local storage (e.g., HTML5 Local Storage) to store information on your device.

Managing Cookies: You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, if you choose to decline cookies, you may not be able to fully experience the interactive features of our or other websites you visit.
For common browsers, you can typically find these settings under “Options” or “Preferences” in your browser’s menu. You may also visit www.allaboutcookies.org for more information on managing cookies.

7. Data Security

We take the security of your personal information seriously and implement reasonable technical, administrative, and physical safeguards designed to protect it from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Secure Sockets Layer (SSL) Technology: Our website uses SSL encryption to protect data transmitted between your browser and our server. You can verify this by looking for “https://” in the website address and a padlock icon.
  • Access Controls: Limiting access to your personal information to only those employees, contractors, and agents who have a legitimate business need to access it and who are subject to strict confidentiality obligations.
  • Data Encryption: Encrypting sensitive data both in transit and at rest where appropriate.
  • Regular Security Audits and Vulnerability Scans: Periodically assessing our systems for vulnerabilities and implementing necessary patches and updates.
  • Incident Response Plan: Having procedures in place to address potential data breaches or security incidents promptly.
  • Employee Training: Educating our staff about data privacy and security best practices.

Despite our best efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information. You also play a vital role in protecting your data by ensuring the security of your devices and choosing strong, unique passwords for any accounts you may create with us.

8. Data Retention

We will retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you: (e.g., for the duration of a project, or as long as your account is active, or you are subscribed to our newsletter).
  • Whether there is a legal obligation to which we are subject: (e.g., certain laws require us to keep transaction records for a certain period).
  • Whether retention is advisable in light of our legal position: (e.g., in regard to applicable statutes of limitations, litigation or regulatory investigations).

When we no longer need your personal information, we will responsibly and securely delete or anonymize it.

9. Your Data Protection Rights

Depending on your location and applicable data protection laws (e.g., GDPR for European residents, CCPA for California residents, or other local laws), you may have certain rights regarding your personal information.

9.1. General Rights (Applicable in Many Jurisdictions):

  • Right to Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Rectification/Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
  • Right to Erasure (“Right to be Forgotten”): You have the right to request that we delete your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
  • Right to Restrict Processing: You have the right to request that we limit the way we use your personal information in certain circumstances.
  • Right to Object to Processing: You have the right to object to our processing of your personal information for certain purposes, such as direct marketing.
  • Right to Data Portability: Where applicable, you have the right to request that a copy of your personal data be transferred to another organization or directly to you, in a commonly used, machine-readable format.
  • Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

9.2. Specific Rights for European Union (EU) and European Economic Area (EEA) Residents (under GDPR):
If you are from the EU/EEA, our processing of your personal information adheres to the General Data Protection Regulation (GDPR). In addition to the above general rights, GDPR grants you additional rights concerning your data:

  • Lawful Basis for Processing: We will only process your personal data when we have a lawful basis to do so, such as:
    • Consent: You have given us clear consent.
    • Contractual Necessity: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
    • Legal Obligation: The processing is necessary for us to comply with the law (not including contractual obligations).
    • Legitimate Interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.
  • Right to Complain to a Supervisory Authority: You have the right to lodge a complaint with a data protection supervisory authority regarding our collection and use of your personal information. In the context of GDPR, this would typically be the data protection authority in the EU/EEA Member State of your habitual residence, place of work, or place of the alleged infringement.

9.3. Specific Rights for California Residents (under CCPA/CPRA):
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you specific rights regarding your personal information:

  • Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the sources from which that information is collected, the purposes for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions.
  • Right to Opt-Out of Sale or Sharing: You have the right to opt-out of the “sale” or “sharing” of your personal information. While we do not “sell” your data in the traditional sense, some uses of advertising cookies and similar technologies may be considered a “sharing” under California law. We provide mechanisms for you to exercise this right.
  • Right to Correct Inaccurate Personal Information: You have the right to request the correction of inaccurate personal information we maintain about you.
  • Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information (e.g., precise geolocation) to certain enumerated purposes.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

Exercising Your Rights:
To exercise any of these rights, please contact us using the contact details provided in Section 13 below. We may need to verify your identity before processing your request, which may require you to provide additional information. We will respond to your request within the timeframe required by applicable law.

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately at [email protected]. If we become aware that we have collected data from children without verification of parental consent, we will take steps to remove that information from our servers.

11. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. International Data Transfers

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Indonesia and choose to provide information to us, please note that we transfer the data, including Personal Information, to Indonesia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. This may involve using specific contracts approved by the European Commission, or other appropriate safeguarding measures.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy. If we make material changes, we may also provide more prominent notice, such as by email or through a pop-up notice on our website homepage.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the website after any changes signifies your acceptance of those changes.

14. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your data protection rights, please contact us:

By email: [email protected]
By visiting this page on our website: https://new.portalkarircirebon.com/contact

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